In the bookstore I work, most of the customers are nice, friendly and polite. Just like we are. This post however is about the small percentage of customers that make us roll our eyes at each other and sometimes even retreat to the little office in the back to do a little headdesking.
- The woman who felt insulted because we didn't allow her to bring her dog inside. When it was pouring rain outside. Soaking wet dog + shelves full of books = funniest home video fodder.
- The woman who came into the shop on a Friday, asking for a certain kind ring binder. We didn't have it in stock at that moment, but we told her we'd get a new load the next Friday. She called again on Tuesday with the same question and got the same answer. She called again on Thursday with the same question and got the same answer, to which she went into a hissy fit because we still
didn't have what she needed.
- Every day there are one or two people surprised that we actually close at closing time.
- Quite often there are people who wait until literally the last minute before closing time to pick a book, ask extensive information about possible reprints of a currently out of print book, can't quite decide if they want this birthday card or the other one, remember after
paying for it all that they also wanted a stamp, and oh yeah, could we giftwrap the book.
- The business man who keeps talking loudly in his cell phone while slapping whatever he wants to buy in front of me without even looking at me.
- The parent who thinks it's a good idea to drop a 2 year old in front of the shelves with children's books and then leave them unattended to go looking for something else themselves.
But like I said: most customers are nice friendly and polite. And so am I. Most of the time.